At Sportwalk, we are committed to providing you with an exceptional shopping experience for your sports merchandise. Please take a moment to review our cancellation and refund policy:
Customers can request order cancellations by emailing their order details to firstname.lastname@example.org. Cancellation requests will only be processed if the order processing has not yet started. Once processing has commenced, cancellation may not be possible.
If a wrong product is delivered, customers can raise a exchange request within 3 days of receiving the product by emailing email@example.com with their order details. Exchange requests will be reviewed, and if eligible, the processing time is 7-15 days after receiving the originally shipped product from the customer.
If a wrong product is delivered, customers can raise a refund request within 3 days of receiving the product by emailing firstname.lastname@example.org with their order details. Refund requests will be reviewed, and if eligible, the processing time is 7-15 days after receiving the originally shipped product from the customer.
Customers initiating cancellation, refund or exchange requests must provide the following details: Name, Contact details, Order number, Reason for request
Refund & Exchange Conditions
To be eligible for a refund or exchange, the product must be in its original condition, unused, and in its original packaging. Products that have been used or are not in their original condition may not be eligible for a refund or exchange.
Refunds will be processed using the original payment method.. If the original payment method is not available, an alternative method will be used in agreement with the customer.
For any cancellation or refund-related queries, please contact our customer support team at email@example.com.
Changes to This Policy
We may update this page from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page with the revised date.
If you have any questions, comments, or concerns about our cancellation, refund or exchange, please contact us at firstname.lastname@example.org